ApRil 5th, 2017 Thursday
AT & T, Corporation
New York
From: Mr. Tracy Charles Gibson
670 North 41st Street, Apartment B
Philadelphia, Pennsylvania 19104
1{215} 823 9985
Dear Top Executive at AT & T:
** I hope and
Pray you are having a great day, as am I.
I want to thank you for providing service to my residence. I use it as a
personal and business phone. I don’t like to write letters of complaint, but
this is one. I have a phone that is an AT & T phone. It was dropped and the
back came off and we have been unable to find it. I basically forgot about the
broken phone because, although the back was lost, it still functioned properly.
This was a plus on your part since the phone still worked. The complaint
-- however -- needed a new back. Like I said, I forgot
about it for quite some time until the other day. I took the phone down town to
an AT & T store and told them the situation. They politely told me – at an
official AT & T store – that I would have to buy the part a=on
Amazon.Com. I politely told the lady,
that your company sucked goose berries, or something like that and was a very
poor company. Why on earth can’t you at
least provide a computer in the store where people can make a purchase of
official store items, or have someone who can do this for customers? That would
be good customer service. What you do is
really piss poor customer service. I
have also been overcharged for phone service almost every month I have had a
phone with and from AT & T. This is also shameful.
** Because I’m
so-called poor, I have to watch every dime of my money and make it count and
last. The last thing I worry about is paying for my phone bill, because I
really don’t like your company or your company’s phone service. The People who
work there are kind enough, it is company policy that is so bad. I just don’t
see How you can make People go without a phone part when you could be making
money off of the sales yourself and providing the parts service with a smile. I
also don’t know why I have to keep paying the outrageous bills. Are you run by
some kind of secret society that is bent on keep poor people poor and being
hateful to your own customers? If I
could get hold of a Black phone service that had great phone service, I would
drop AT & T like a hot ball of wax.
Believe me, for me to spend the time to write this letter is proof that
I’m hopping angry about AT & T and the lack of good, decent, courteous,
efficient & cost effective service.
You would do well to start a school for all your employees to teach them
How to treat customers and How to run a company with some honor, decency and
really care for customers properly. It is obvious that our academic system that
teaches our top executives about How to make corporate policy is very much
lacking in this regard. By the way, in
case you are interested, I usually go to the AT & T store at 16 or 15th
and Chestnut or Walnut. No one there was guilty of poor service, they were just
expressing corporate policy, which is why YOU are getting this letter. I also had my phone service turned off just
last week, even though I was promised they would not do that. I am disabled
{highly functional, but bipolar} and the lack of phone service for about five
days was a real inconvenience.
** I do have to
say that your stores are usually light and attractive, and there usually isn’t
much of a wait for service. Your
employees are generally helpful , considerate and kind. Like I said, I really
hate to complain, but I couldn’t rest thinking I might be able to help others
and myself get better service in the future by writing. Please have a great
day.
Gratefully True,
Tracy Charles Gibson,
Founder and Chief Executive of Seventy-Five Cent, LLC.
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